Peak Adventure Care ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard information when you use our services, including caravan servicing, motorhome habitation checks, and cleaning services in the East Midlands.

1. Information We Collect

We may collect and process the following types of personal information:

• Contact Information: Name, address, email address (info@peakadventurecare.co.uk), and phone number.
• Service Information: Details related to your caravan or motorhome, such as make, model, and specific service needs.
• Payment Information: Billing details to process service payments.
• Usage Data: Information about your interaction with our website for improvement and analysis purposes.

2. How We Use Your Information

We use the information we collect for:

• Providing Services: To fulfill our service commitments, including booking appointments, conducting habitation checks, and providing cleaning and maintenance services.
• Communication: To contact you regarding your services, send service reminders, and respond to inquiries.
• Improvement and Analytics: To analyze website usage and improve our services.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce agreements.

3. Data Sharing and Disclosure

We do not share your personal information with third parties except in the following situations:

• Service Providers: We may share your data with trusted third parties who perform services on our behalf, such as payment processing and customer support.
• Legal Requirements: If required by law, we may disclose your information to comply with regulatory obligations or legal processes.

4. Data Security

We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure. Despite our efforts, no internet-based service can be fully secure. By using our website, you acknowledge and accept this risk.

5. Retention of Information

We retain personal information as long as necessary to fulfill our service commitments and as required by law. Afterward, your data will be deleted or anonymized.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal information.
• Withdraw consent for certain data uses.
• Lodge a complaint with the appropriate data protection authority if you feel your rights are infringed.

7. Cookies and Tracking

We may use cookies on our website to enhance user experience. Cookies are small files placed on your device that help us analyze site traffic and track website interaction. You can disable cookies through your browser settings, but doing so may affect your website experience.

8. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in legal requirements or our practices. Updates will be posted on our website with the revised effective date.

9. Contact Us

For questions or requests related to your privacy, please contact us at:

• Email: info@peakadventurecare.co.uk